Support
How to reach Gooclaim
Day-to-day support
Security
For security disclosures or suspected vulnerabilities:
- Email: security@gooclaim.com
- PGP key: published at
https://gooclaim.com/.well-known/security.txt
Please do not open public GitHub issues for security findings.
Grievance Officer (DPDP §13)
Under the Digital Personal Data Protection Act, 2023, Gooclaim publishes a Grievance Officer for data-subject complaints:
- Email: grievance@gooclaim.com
- Response window: 7 days (acknowledged within 24 hours)
Compliance & legal
- DPA / MSA / SLA signed copies are available to your account owner via the Partner Portal.
- Full compliance documentation: compliance.gooclaim.com
Outages
Subscribe to incident updates at status.gooclaim.com. We also publish post-incident reports for any P1 or P2 incident within 72 hours.
