> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://api.docs.gooclaim.com/llms.txt.
> For full documentation content, see https://api.docs.gooclaim.com/llms-full.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://api.docs.gooclaim.com/_mcp/server.

# Support

## Day-to-day support

| Channel                                             | Use it for                                         | Response SLA   |
| --------------------------------------------------- | -------------------------------------------------- | -------------- |
| [support@gooclaim.com](mailto:support@gooclaim.com) | Integration issues, API questions, account changes | 1 business day |
| [status.gooclaim.com](https://status.gooclaim.com)  | Live platform status, incident history             | Live           |
| Your dedicated Slack channel (pilot tenants)        | Real-time during business hours                    | Same-day       |

## Security

For security disclosures or suspected vulnerabilities:

* Email: [security@gooclaim.com](mailto:security@gooclaim.com)
* PGP key: published at `https://gooclaim.com/.well-known/security.txt`

Please **do not** open public GitHub issues for security findings.

## Grievance Officer (DPDP §13)

Under the **Digital Personal Data Protection Act, 2023**, Gooclaim publishes
a Grievance Officer for data-subject complaints:

* Email: [grievance@gooclaim.com](mailto:grievance@gooclaim.com)
* Response window: 7 days (acknowledged within 24 hours)

## Compliance & legal

* DPA / MSA / SLA signed copies are available to your account owner via the
  Partner Portal.
* Full compliance documentation: [compliance.gooclaim.com](https://compliance.gooclaim.com)

## Outages

Subscribe to incident updates at [status.gooclaim.com](https://status.gooclaim.com).
We also publish post-incident reports for any P1 or P2 incident within
72 hours.